FAQ

We understand that choosing a cleaning service is an important decision, and you may have questions about our process, services, and policies. This page is designed to provide you with clear answers to the most common inquiries we receive.

  • Yes, we are fully licensed and bonded to ensure your peace of mind and protection.

  • Our company provides the option to use eco-friendly cleaning products upon request.

  • Yes, we are pet-friendly and take special care to ensure your furry friends are safe and comfortable during our visits. Our crew loves to visit with your fur babies, we just ask that if there are any known aggression concerns they are place in a separate area to ensure the team remains safe.

  • No, there is no requirement to sign a long-term contract. However, we do have a client service agreement that goes over the terms of service and what you can expect during your cleans.

  • We are available to homeowners and property owners in the Snohomish and King Counties.

  • No, you don’t need to be home during the clean. We can make arrangements for access and will lock up when we leave.

  • Cleaning times vary depending on the size and condition of your home.

  • We recommend tidying up clutter, so our cleaners can focus on cleaning rather than organizing. Ensure any personal items are put away for privacy.

  • If something is missed, please notify us within 24 hours, and we’ll come back to make it right at no additional cost.

  • We do not handle hazardous materials (including animal waste), heavy lifting, or outdoor tasks like yard work (If this is something you are in need of please let us know and we can assist with coordinating). Additionally, certain surfaces like antiques or delicate items may require special care not included in standard services.

  • We ask for at least 24 hours' notice for cancellations or rescheduling. Less notice may result in a cancellation fee.

  • We accept a variety of payment methods, including credit cards, debit cards, and electronic payments. Please ask about specific options.

  • We strive to send the same team for recurring appointments, but if there are any changes, we will notify you in advance.

  • No, we bring all the necessary cleaning supplies and equipment, but if you have specific products or equipment you’d prefer us to use, just let us know.

  • Tipping is not required but always appreciated. If you feel the service was exceptional, you are welcome to tip directly or through the office.